Pathetic service from RCS and Cotton on.

I asked them to close my account. The settlement amount has been paid last August 2020. In the e-mail they sent me they said it will take 36 days to close and that it will be closed after their next billing cycle.

It is now Jan 2021 and my account it still active.

I phoned them and customer services can't give me an explanation and says it states on their side closure pending. They quick to take ones money but when you ask for service there is NONE.

Please don't get an Cotton on or RCS ACCOUNT!! PATHETIC.