Pathetic customer service

Terrible customer service. No response via email for formal complaints . Wasted R45 airtime waiting on the line for someone to pick up the phone, nobody picked up. Live chat is terrible I’m waiting now 30 minutes for a response. If nobody can reach them how do they not expect their customers to reach out to hello Peter ect. Yesterday when I finally got through to live chat they were dismissive and generic in their answers , told me things I already knew and **** as well. My click and collect order is now 5 business days late im furious. I can’t get through to anyone to make a complaint either. The worst customer service ever.