Online order disappointment

i ordered from cotton on online on the 8th of May. its been 2 weeks and neither cotton on or their courier company can tell me where my parcel is.. Yes it's lockdown and i don't mind waiting, but no updates whatsoever have beem sent and the customer service lines are terrible! I'm very disappointed. and to top it all I've seen 3 people receive their orders in less than 2 weeks! is it all about the money or the size of a order when it comes to online purchases?