No delivery - no service!

Unfortunately there is not a no star option.... so I gave 1 star. It is so sad that business do not have customer service anymore - try to find an email address to lodge your complaint to - it doesn't exist anymore. If you phone their so-called customer service line, they drop the line as soon as they find out they can not assist you. Manager are never available and aren't allowed to speak to customers - or customers are also not allowed to have a manager (or anyone elses) email address to lodge a complaint. I have order quite a few items - I should have received it 24 November - it was a present for a birthday on 1 December. I have not yet received any feedback or my product. I am so fed up, I just want a refund of my money now, as the product is no use to me anymore as I had to buy a new present. I can also not find anyone or anywhere to process this refund.... Cottonon stole my money as I can't process a refund and they don't deliver my product. This is shocking! I will never support them again.