NEVER open a Cotton On account - worst mistake ever

Being a huge cotton on fan and owning so much of their clothing, I decided it would be a good idea to open an account with them. I opened the account during the middle of 2015 as this would help my credit rating and I buy clothing from cotton on, at least twice a month. This was good for a while but I decided that the interest was a bit much so I e-mailed the account department in November 2015 in order to obtain my settlement amount and to close the account. I sent various e-mails with no response, called the accounts department on numerous occasions for settlement details and closure, e-mails were always promised but never sent. I EVENTUALLY, after weeks of trying managed to get the settlement amount and paid off the account. I asked to have the account closed which was not done by the end of last year, in both January and February, I e-mailed to confirm closure of the account and heard NOTHING. Two weeks ago (April), sent ANOTHER e-mail and called the accounts department to confirm closure of my account which I have heard NOTHING from. Who knew it would be such a mission to close a clothing account, I would not recommend opening an account here. The service at the clothing stores themselves is wonderful but the accounts department is SHOCKING!