Manager at Cotton On Cresta is a bully

Earlier today my daughter bought a R350 item from Cotton On in Cresta. She was unhappy with the item and decided to return it later in the day. The manager was condescending and intimidating, laughing at my daughter stating that one can only 'be refunded in the way you paid' and that a cash refund was not an option. My daughter's Standard Bank card would not accept a card refund. The manager who has red hair and a Nemo tattoo then told my daughter to go to the bank and ask them why she could not be refunded or take a voucher. We regularly buy from Cotton On having spent thousand of rands there. We will no longer be supporting this business where its managers see fit to humiliate customers. The name of the person who 'assisted' my daughter is Maxine. I intend to take this matter further as bullying customers is unacceptable.