inferior merchandise

Cotton on refuse to take responsibility for inferior merchandise , a scarf was purchased and the color ran on all over new clothes , cotton on refuses to return calls or take responsibility for the damaged goods , the manager seems to be hiding calls , she has commited to call 3 weeks ago , when I call she is always busy , they have promised to call me 3 times with no response . Cotton on seems to be selling inferior products that damage other goods in the wash .