Incorrect Return Order

I contacted your customer help desk via email with being assisted with a return a week ago. The return was created however when the delivery guy came to collect the order, he collected the incorrect one.

I contacted your courier services about the parcel being returned since it has valuable items in it. However i have been given the run arounds about the items being bought back to me.

Firstly they **** about communicating with the department that is responsible for the items. Secondly they **** about the parcel being stationed at their facility.

I have been informed that the order is now being delivered to your warehouse address: Cotton On Online Returns Unit 6-7 Mirabel Industrial Park 276 Johannesburg, Gauteng 1619, South Africa.

I would like for the order that was sent to be delivered back to me as soon as possible. The items as mentioned are very important and very valuable. I have tried several times to contact your customer service however to no avail.

I spoke to one of their customer service agent Joshua Dizon on Friday and all he could say is he doesn’t guarantee that i will be receiving my items.