INCORRECT ORDER AND BAD ATTITUDE

I recently placed an order for a personalised diary through Typo (Cotton On). The diary was delivered with an error on the personalised section. I immediately informed them and was promised that a corrected item would be sent to me. Today, upon following with an online agent named "Ashmira", her attitude was less than helpful and overall very dismissive. Considering that I placed my original order well within time (given the additional time required for personalised items), I find the dismissive attitude of "kindly not personalisation takes 10 business days" when THEY are the ones that made a mistake incredibly insulting. It also does not help that there is no direct contact number and all communication has to be via live chat or email. Cotton On needs to do better