*********** customer service.

<p>I have been trying since November 2016 to get a Cotton card. First they were waiting for the store that I app**** through to give them a card number. They didnt realise they were phoning the factory instead of the store. Then there was a problem with my bank statements that they had received after I re submitted everything. Then once that was fixed I get told no one has submitted my new bank statements and ID . This is now end of January. Re submit everything again. Then get told the accounts department has not recieved anything from the store after I watched her fax it through. 2 weeks later nothing has happened go back to the store. The manager phones the accounts department. No they didnt get any documentation. I then wait till the ed of Feb I re submit everything at the store. I was dealing with a lady that asured me I had qualified at the store .She had phoned me numerous times in one day as she was doing the submission digitally. I then get told today nothing has been sent in. </p> <p>I find this disgusting. I have re submitted my stuff at least 6 times since November and there is always a problem even though I have been told numerous times I qualify. If its not my statements, its the store if its not the store, its them phoning the wrong number to get my info. I have never dealt with such in competence between a store and an accounts department in my life. 5 MONTHS TO GET A STORE CARD. I phone today 10/03/17 No paper work has been recieved once again . Absolutely disgusted.</p>