I won't be back!

I visited Cotton On in Sandton City for the first time on Saturday 20 June 2015 - with my sister. She had 2 swimming costumes (for children aged 2 and 3 years old) which were too small.. They were gifts, but had tags and all protective items intact. The cashier in the children's department didn't know what to do, and called the manager for children's wear. He seemed to be coming up with returns policy on the spot - didn't seem sure, and mumbled something about 30/ 60 day returns policy, but said he won't accept these items. So we asked to speak to the store manager. The store manager was very unimpressive - he gave as a ton of excuses why he would not accept the returns, even at one stage blaming the Australian firm. I said to him simply - you have the opportunity here to convert us to Cotton On. We weren't looking for cash refunds - we were happy to take a gift voucher, even for a reduced amount (assuming swimming costumes were no longer on the system as it is winter). The store manager said sorry, nothing he was prepared to do. I will not be returning to Cotton On. I'm so used to the great service at Woolworths with regards to returns. Poor customer service Cotton On.