Horrible customer service and ZERO consideration for customers - NO initiative

27/06/2018 - I had the unfortunate experience of being made to run around from one branch to the next for a simple return. My wife bought me a shirt on 03/06/2018 from Sandton Cotton On - I didn't get a chance to try the shirt on, and had no idea whether it was the correct size or not. This past Saturday I went to the Cotton On branch at Cresta Shopping Centre and to my bad luck discovered I had misplaced the receipt. Now as I'm aware (I may be incorrect), if an item is still in brand new condition, it may be returned - this is besides the fact that Cotton on won't do a return on a sale item - they only offer store credit. The shirt was not on sale, had been tried on ONCE to check if the size was correct and upon discovery it wasn't, had been taken in for return. The Cresta staff were perhaps having a bad saturday as i was made to wait for around 20 minutes to be seen to, whilst the cashier completely ignored me, despite my waiting in line, and then being told to wait next to the counter for the manager - all this for a simple return. Much to my dismay, I was told they could only refund me according to what the price for the item is now ??? Which is 1/3rd the price I paid for it - I refused and asked them to please resolve this issue as all the original tags and stickers were still attached, including the price tag - they could not. After a while the manager seemed tired of making excuses and told me to go to the branch I bought it from, they'll resolve it for me with no issue.

I was tired of arguing, so i agreed. 4 days later (today) my wife went to the Sandton store to return it, and the manager simply refused, stating no receipt, no returns, no refunds, and told her they cannot help at all. I am extremely displeased at the amount of running around I've been made to do over a simple shirt that does not fit me? Why was she told that the shirt could be returned ?? There is a Cotton On loyalty card she used to swipe, which shows the purchases and date of purchase as well, yet they can do nothing ? Sounds awfully like a case of "not my handwriting" - Any assistance anyone can offer me would be greatly appreciated as any calls to the branches have been met with dead ends, and there is a 30 day returns policy - convenient . Horrible service from Cotton On. I will NOT be purchasing from them again. Even Edgars helps customers out more.