Cotton:on SA worst online shopping experience

The worst online shopping experience ever.

I purchased a powerbank online. When it stopped working, I tried to get a refund. (They claim to have "hassle free returns".) As there is no contact number to be found anywhere, one is forced to use e-mails and chat method. I struggled for about month before someone responded. After numerous e-mails and chats, the courier company was sent to pick up the faulty item on 29 November 2021. On 9 December 2021 the same courier company came to pick up the same item. Yet again numerous e-mails and requests were sent, with still no response. I honestly would not purchase anything from cotton:on or Typo online anymore. I think this is very unprofessional.