CottonOn are *******!!!

I expected a seamless online shopping experience from a global brand like Cotton On, but unfortunately, it was anything but. The purchase process was clunky and unreliable — my order didn’t go through properly, yet my payment was processed and perks were automatically redeemed without a successful sale.

What followed was even more frustrating: customer service was unhelpful, unbothered, and gave me the runaround when I tried to resolve the issue. Despite multiple attempts, there has been no proper refund, and the perks I used for the purchase have simply vanished with no resolution offered.

This entire experience has left a sour taste. Cotton On seriously needs to step up its game — from improving its online infrastructure to training staff to actually assist customers rather than brush them off. Right now, it's hard to recommend them to anyone.