Cotton On Store Card Useless

I have been unable to use my Cotton On store card for the past 3months now.

Every time I walk into a cotton on store and try to purchase, I am unable to due to the payment not going through NOT because there is no funds available but because and this is according to Cotton on as I have been advise my their staff in store as well as their staff at their call centers that they are having an issue with the Nedbank power point and the New Cotton On store cards.

But what is being done?? Because it has been 3months already! I have even tried going to different branches and still no luck. And some if your staff don’t even know what’s happening which means there is 0 communication from management, the card division and your front line staff.

This is already so frustrating then on top of all of that I still have to deal with the Cotton On staff who makes it my problem and looks at me like I must sort it out.

How long does it take to sort out this issue? If it’s the speed point that’s a problem and change your service provider! But atleast send out a notice to assure your customers that you are aware of the issue and that it is being taken serious. Or, do nothing because that too speaks volumes!!