Cotton On South Africa's Despicable So Called Online Service

If there were minus stars available I would rate their pathetic online service as that. I have an outstanding refund due since 9 July. They keep saying they have paid into my account, but if that were the case then it would have reflected in my account already. If you do the math it has been longer than 3-5 business days since the the transaction was done. I'm due a refund because the stock I ordered wasn't available yet they happily cleared my bank account. I've done all I could to reach out to them and they have simply ignored me. I've used their online portal including Instagram to get assistance and nothing. What poor, despicable service. NEVER BUYING FROM THEM AGAIN. SUCH *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!