Cotton On South Africa- Bad Communication re Online Purchases a Comms

Cotton On really seriously needs to work on their comms with online customers and updates on shipping. As much as the products are great and of good quality, online purchasing of them is not so great. I ordered a few items on Saturday 16th with priority service for which I paid R80 as I need the items for my upcoming overseas trip. Still not received. I did an enquiry on the 19th for an update, nothing but shipped. The orders tab on your online account with Cotton On is useless as all it ever says is "shipped" . Needless to say, today being the 20th I again do a live chat to obtain the status of my order, only to be told that there was an error with my delivery and it was redispatched. I was at no point contacted or informed of this error/delay. I then ask the customer services rep to please escalate and ensure the necessary is done to get my order after which I am told it might be better to send for refund as they will probably not make it for delivery this coming Friday morning. I find the lack of communication unacceptable. I would prefer effort is made to get my items to me in time.