Cotton On Service is OFF

My son ordered multiple items on 26 November 2024. Paid immediately and order was confirmed. Up to today 12 December waiting for delivery. Multiple attempts to follow up without success. Went INTO Galleria store (Amanzimtoti) to ask for assistance, was promised to follow up and revert without any feedback. Went into store a 2nd time when the assistant was more interested in resolving his vehicles issues while my son had to stand and listen. Another promise to follow up without joy. Again multiple phone calls got a 13digit tracking nr which is incorrect as DPD works with 14 digits. AGAIN multiple follow ups. Eventually engaged with "Alfred" the chatbot today just to be told that if the parcel has left Cotton On they take no further responsibility and the delivery needs to be resolved with the courier service. AGAIN the courier service is not able to assist as the tracking nr given by Cotton On is incorrect. Totally disappointed and frustrated. Will not support this brand again and will also share the bad experience.