Cotton On Online Orders Disappointing Poor Service

Cotton on! I want my beach towels. I placed an online order for beach towels on special from Cotton on on 11 December 2022. Transaction ID ***. Order W***. On 23 December I received an email from customer service to rate my purchase which I had not yet received. I immediately went on to the provided courier website to track the parcel. The message on tracking was "received, not manifested' Thus began my hell with Cotton On online ordering. After several calls and emails, the order was labeled as a lost order on 13 January and I was given the option to either get a refund or get a replacement of the original order. The replacement order would be delivered within two days. I opted for the later and I was told only two towels out of the four originally ordered were still available. A refund was made for the two and again, I waited for the other two. This communication was on the 17th of January. On the 23rd of January I sent another email to query why I still had not received the replacement package. I was given the old tracking number. I made Cotton On aware of this and this time, another refund was made into my account without an explanation. 1. I lost money through Cotton on. The numerous phone calls and emails 2.Their courier DPD Laser is not helpful at all. 3.It seems there is no connection to resolve issues between DPD Laser and Cotton on. 4.I feel I was cheated and treated like trash. Cotton on held my money for more than a month and did not supply the goods. 5.This is such poor service. I had a similar issue with the same courier and Volpes but eventually Volpes assisted and I received my order.