COTTON ON ONLINE ORDERS

I made an online purchase on 24 May with Cotton On. To date I have not received my delivery. Firstly, when I realised i was not going to be able to be home to take delivery of my parcel, I could not find any option online or on the invoice to contact them to change these details. To date I have not been contacted by them despite several emails and calling the customer care. I only managed to have an online chat two days ago with one of their agents but with no resolution or follow up from a manager. I am appalled that they are so non-chalant about this, taking your money online and then dropping my parcel off with an unknown person inmy complex who I dont know. It seems as if when your goods leave Cotton Ons hands they are no longer responsible for it... So now I am dealing with their courier company to retrieve my parcel. Delivery is free for orders over R500 but this "free" delivery has been a nightmare. I will never order online through them again as they are not available to deal with customers via phone if there are emergencies that only they can fix. I find this ridiculous!