Cotton Off Not On!!!

And the worst service award during lockdown has to go to Cotton On. Blindly, I made an online purchase in good faith that Cotton On would reasonably deliver within a week or even two because of lockdown. Little did I know that Facebook was littered with complaints by customers waiting for orders for over a month, with absolutely no communication from Cotton On. I only discovered this today. Cotton On has not even sent me a tracking order for my purchase. They have absolutely exploited and taken advantage of customer loyalty by promising that they can still deliver during lockdown yet customers are not receiving their goods. Nobody is available to even answer your query about where your goods are in the land of Cotton On. Cotton On were simply trying to secure orders while knowing full well that they would not be delivering. It’s interesting that despite the lockdown other clothing stores are delivering Winter purchases and face masks and even have staff providing customer support remotely. I have no option but to call my bank to reverse my order because what good will Winter clothing be if it only arrives in Summer? What pathetic service and complete disregard for customer service. Please consider a brand / store rename after lockdown that is more suited to what customers have experienced : COTTON OFF.