Can't get my refund.

After ordering something from Cotton OncSouth Africa which came over a month late, one of my items was out of stock which I was supposed to be refunded in December 2023. It is now January 2024 and after many emails and calls with their customer service team, I have still not been refunded. Very disappointed in Cotton On and the terrible service, and all I would like is for my money to be refunded.