Bad service and customer care

My experience has been extremely negative. Customer services and support have been extremely poor, poor account information was given to me before opening my account and now I have been struggling to close it for about 2 months. I can't reach customer care because I directly go onto hold when I call and I am kept on hold for over 20 minutes. The manager of one of the outlets gave me an email adress, but I do not receive feedback and I think it is because it is the wrong email adress. I am negative because I still need to pay monthly because I can not close my account.