Bad Online Service

Morning. I placed an order last Wed 24 Oct at 17:28 online, requesting EXPRESS delivery. On Monday 29 October 14:05 I still have not received my package. i then contacted Dawn Wing. I gave them my Waybill number ********** 511461 and they then confirmed that my package was stil in Johannesburg. They said it wil arrive on Wednesday 31 October. Obviously this is not Express Delivery seeing that I am receiving my items 7 DAYS after placing my order. I then phoned your online number to cancel my order seeing that Wednesday is too late. No-one would be available to receive the parcel on Wed and I wont be needing it so late anymore. I spoke to Christopher from the Durban branch apparently and he said that he is going to send me a cancellation email on the same day and he is going to request a refund for me. He said the refund is going to take ANOTHER 5 DAYS to reflect in my account. Suddenly I have to wait another 5 days for an ERROR made by YOUR company. I really do feel that if you want to offer an online/delivery service then you really have to step up. You cannot give Express as an option and then not monitor YOUR client's order to be delivered on time. I had to basically do your work by contacting Dawn Wing AND Cotton On to find out when I am going to get my package. In the meantime I have emailed your company, asking on when I can expect my package to arrive. A person named Lindae then just responded with a link that takes me to you T&C's on delivery. ***? I would appreciate it if someone can please step up and sort out this issue for me please. I'll be waiting for a reply ASAP. Thanks.