bad customer service

placed and paid for an order but nothing forthcoming from them . you cant get hold on the phone or via there website stating delays . they know a year in advance about Black Friday so why is it a delay on there side .

Hi there, We apologize for keeping you waiting. All our chat reps are busy at the moment as we are experiencing very high volumes. Please note that both our warehouse and delivery partner are experiencing delays. Please do not be concerned if there are no tracking updates for a number of days as this is part of the delay. Our warehouse and customer service team are doing their very best to get your orders out and enquiries responded to as quickly as possible. If you still need to speak to one of our reps, please try to chat again later. We appreciate your patience, understanding and loyalty! Thanks, Customer Service