Bad attitude from staff at Cotton On Lifestyle Crossing

I visited Cotton On Retail Crossing yesterday 5th June. I had misplaced my store card and needed to have it replaced. I approached the counter and first of all the shop assistant looked tired and fed up that I was there. There was absolutely no enthusiasm to assist me. She then couldn't find the register for me to sign accepting a new card. She walked up and down looking for this book for about 20 minutes. Not one other staff member was interested in helping. They could see I was getting anxious and wanted to get this sorted but instead they all had conversations with each other and totally ignored me. I eventually gave up and left and went to Clearwater Mall but on my way out at 17h20 the extremely ARROGANT AND RUDE lady standing at the door started to put the roller shutter door down as I was walking towards it. I had to duck to get out and she couldn't even say goodbye. Besides the attitude, are the store working hours till 18h00?? I was eventually assisted at Clearwater Mall and the staff were excellent and very helpful. The store manager mentioned that there are continual problems at the Lifestyle Crossing store... then do something about it. Put in staff that WANT a job. I am not sure that the brand in Australia would accept such incompetence from their staff. Not a good rep for Cotton On!!