Avoid online shopping at Cotton on - worst experience

I commenced my long journey of returning goods that were purchased online at Cotton on on the 23rd of November. As I write this review on the 17th of December my refund has STILL not been processed. I have done multiple follow ups with my emails simply being ignored. If my refund was R200 I would simply ignore, but its close to R1000. On top of that, up until a week ago I had to send through detailed calculations and pictures so that the correct refund could be processed. No longer patiently waiting, unfortunately this platform is my next resort. Any other outlet would process refunds within a week, I had to wait for 2 weeks to just have the orders collected, nevermind refunded. Quick to take money, slow to refund (if ever). Needless to say - customer service 0, quality of goods 0.