Appalling Service

This complaint is in reference with an order I placed on your website on the 30th July 2021. I am a regular client and always order online and use your ‘’click and collect’’ service however two days prior to ordering your website seemed to have technical errors as there was no option for click an collect. I even sent an message via your online support method and was told by the agent that there is a problem and it is busy being attended to. I waited for two days and still the problem had not be rectified. I therefor had no option but to place the order as part of the items were for a birthday gift. I selected the delivery option and paid express delivery , however today is the 10th August and I still have not received my order.

I am highly irritated as I had to buy another birthday gift, secondly I have been doing constant follow-ups but getting no clarity. I sent a message on the 2nd August asking if I could change the delivery to the store as I was in need of the item urgently and was advised that it is not possible. Another thing that is highly frustrating is that your website states you send an email once my package leaves the warehouse, that is absurd as I have never received any email with my tracking number. I had to send a message once again on your online support and ask for all my tracking details so I can contact Dawn Wing myself. I ended doing so, that is another nightmare on its own. Dawn Wing has the most pathetic service, they phones ring forever before an agent eventually answers. They have been failing my delivery due to an incorrect contact number, I gave the correct number as-well as an alternative number yet today my delivery was failed again due to ‘’Contact number not available’’

This whole experience between Cotton On and Dawn Wing is really beyond pathetic.