Angry customer

On Saturday 27 June 2015 at approximately 16:19 my friends phone was ****** out my bag while we were shopping in Cotton on. We spoke to two managers immediately after the incident, one was very rude, requesting to see video footage in order to track down the phone but they both took down our numbers and told us to come back Monday. We also informed Gateways head of security who told us there's nothing they can do. Monday 29 June at 12:30 we still had not received feedback from the store, my friend went to the store where the manager that had access to the camera footage refused to show her and said it's against company policy. The phone is a Samsung galaxy A3 worth R4500,it was bought cash and my friend does not have the funds to buy it back. Cotton on's delay in exposing important information was a huge prevention of my friend tracking the ******s down and getting her phone back thus they should be held responsible, the managers lacked rapid response.Cotton On in Gateway is their biggest store but has a poor security system.When we questioned this on Saturday the rude manager told us to phone Australia and tell them.I trust that you will help us and thank you for your time.