Account Not Opened Due to Bad Communication

To whom it may concern,<br> <br> I app**** for an account, got approved and when I went into the store with my ID Book, I was told I was suppose to bring my 3 months payslip or my banks statements, but from the email I received and SMS AFTER I sent through all my documentation and a phone call to say it was approved, I still got told I couldn't open an account? Don't you think this is highly unprofessional and an inconvenience to walk into a store after work and get told I must go and get all my proof again! I couldn't even email your store right then and there as there was no such facility!? <br> <br> Cotton On's email below:<br> Dear MS DANIEL<br> Congratulations your Cotton On Group Card application has been approved with a credit limit of R......<br> You can collect your card at your nearest store - please remember to bring the following documents with you: <br> o A copy of this email <br> o Your SA ID, ID Card or Drivers Licence<br> <br> and SMS<br> <br> MS DANIEL, Congratulations your Cotton On Group Card application has been approved. Please visit your nearest store with your ID to collect your card.<br> <br> Please be more clear with your communication to customers as the staff member behind the counter said this happens very often