I feel misled

On 27jan I requested to cancel an order in order to place a new correct order. I was given a store credit for what I had paid and reeard points were minused. I replaced the new order using the store credit but was not assigned points. After email queries I was advised that no points are awarded for a store credit coupon which in my opinion is absurd as its my money and I deserve points If this was going to be the case, why didn't they just reverse the money to my credit card and I could've placed the new order and gotten my points back???? Ridiculous.

Secondly- a promo was running where you place any order more than R2000 and get a gift valued at R450. Yes I know while stocks last, but I placed two orders in similar period and did not receive the gift. No notice was given that gifts are out of stock - or I should've been informed and I could've placed my orders with Dischem, at same price as they were running same special and received additional.cashback instead of using cosmetology?!!!

To make matters worse, thirdly- this order took forever to arrive!!! #569190 order placed 29 Jan and I receive it today 7jan. I could've just ordered from Dischem with a 48hour turn around.

Terribly disappointed with cosmetology. Will not recommend purchasing from them. False advertising, poor communication, ridiculous point system, misleading customers into purchases that can't be fulfilled in time and arrive without gifts- nahhh- this is just bad.