Cosmetology poor customer service responses, 13day wait for items that they did not have

<div>I placed an order on the 10th of November and it was being processed for quite some time. Regular emails to say delay in processing and all of that. I ordered two items which were in stock, usually if out of stock it is stated as such. Bought items that were on sale to support this “small business”. No delivery for nine days- receive an email stating that I have store credit for an item that they don’t have. Firstly, why falsely advertise the product on special if you had no stock. Secondly, should you not ask your customers before putting it down as a store credit? I emailed to change to a refund and asked why after all this time of keeping my money , all of a sudden the item was not in stock but the emails stated that they were being processed? The customer service guy ignored four messages of me asking and purely asked for banking details, no apology no explanation Only once I said the company will be reviewed due to poor customer service did he “attempt calling me” that evening to tell me their supplier had no stock Been a customer for years Will rather go to big franchise stores than support this business.</div>