Bad, Unprofessional and Delayed Service

On the 19th of May I placed an order for one item, by the 24 of the May I still had gotten no update on the item I had order and sent an email, the email I got back said it should be delivered tomorrow. On the 26th of May they told me my item was out of stock, I don’t know how you go from it’s being delivered to we actually don’t have it. And they gave me a voucher, which I said I would like a refund instead. Still on the 26th of May I got confirmation that my refund had been put through and it would take 3-5 days.

The following week the refund still had not reflected after 5 working days and I emailed them again asking for the money. I got told that the lady on duty had actually not refunded me the money and they were waiting to see if stock came in, which I explained I don’t want the item anymore just a refund, and how can I get told my refund has been processed when it hasn’t?

. The person who helped me Kabo was actually friendly and seemed helpful but I had just been given way to many excuses from this company and delayed response, and he told me he would put the refund through. The following day I sent an email confirming that my refund, got a response it was confirmed. Then the next working day which is today the 6th of June I still don’t have a refund I sent another email. To get confirmation that they put the refund through but only today, so once again they **** to me last week, they keep coming up with 1 million excuses and they’re completely unprofessional. I don’t even know if the refund is actually coming this time.