3 day turn around is a farce - Unreliable service

I ordered goods from Cosmetology on Tuesday (3 day business day turn around). On Thursday I got a mail advising that the goods had been dispatched. I left a note with security to sign on my behalf as I was in a meeting. After my meeting I found SMS's from the driver claiming I had supp**** the wrong address. Lie No.1 When I called in I was advised I supp**** a business address. Not only was the address accurate the driver did not even drive up to the property - checked the security footage. Call center agent 1 advised the parcel would be delivered later that day this did not happen. Call center agent 2 advised it would be delivered on Friday. This did not happen. Saturday I spoke to Samantha who assured me she was the Team Leader on duty. She tried calling me twice, I missed the call as I was on the road. I called in and spent 10 minutes on hold before being told Samantha would call me back. Samantha has not called me back. 02nd November I receive the wrong parcel, full of Ingram's camphor cream. Been **** to since Thursday and now I have the wrong parcel.