FJ
Fiona J
1 reviews | Active since Jun 2021
17 Dec 2025, 09:43
Worse experience ever
If there was a minus, they deserve a minus. I just bought hair fibre with them, when I got to the door I realised that it is the wrong length. They refused to do the exchange, I think what makes it worse is the attitude of the store manager, I When she was talking she didn’t even look at me she had such an attitude. I felt I was thrown with cold water. What a an experience to start your day with, never again being treated like a person is doing a favour to speak to you.
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Cosmetic Connection's replyOfficial
18 Dec 2025, 13:18Dear Customer,
We acknowledge your feedback and would like to clarify our position regarding your request.
Hair extensions are classified as health and hygiene products, similar to items such as underwear. For this reason, hair extensions are strictly non-refundable and non-exchangeable once purchased. This policy is in place to protect all our customers and the integrity of our business, and it is app**** consistently without exception.
Our in-store footage confirms that the purchase was completed at 09:21 and that you returned at 09:31, after having left the store. During the time of purchase, you were given the opportunity to review and confirm the product before completing the transaction. The final selection was made by you, and sufficient time was available to ensure it met your requirements.
Cosmetic Connection acted fully within its rights and in accordance with its clearly communicated policies. We will not amend or make exceptions to this policy, as doing so would compromise health standards and fairness to other customers.
While we understand your dissatisfaction, responsibility for the product choice rests with the purchaser, and we do not accept blame for a decision made at the point of sale.
Our policies remain in place to safeguard both our customers and our company, and they will continue to be enforced accordingly.
Kind regards,
Cosmetic Connection
We acknowledge your feedback and would like to clarify our position regarding your request.
Hair extensions are classified as health and hygiene products, similar to items such as underwear. For this reason, hair extensions are strictly non-refundable and non-exchangeable once purchased. This policy is in place to protect all our customers and the integrity of our business, and it is app**** consistently without exception.
Our in-store footage confirms that the purchase was completed at 09:21 and that you returned at 09:31, after having left the store. During the time of purchase, you were given the opportunity to review and confirm the product before completing the transaction. The final selection was made by you, and sufficient time was available to ensure it met your requirements.
Cosmetic Connection acted fully within its rights and in accordance with its clearly communicated policies. We will not amend or make exceptions to this policy, as doing so would compromise health standards and fairness to other customers.
While we understand your dissatisfaction, responsibility for the product choice rests with the purchaser, and we do not accept blame for a decision made at the point of sale.
Our policies remain in place to safeguard both our customers and our company, and they will continue to be enforced accordingly.
Kind regards,
Cosmetic Connection
Cosmetic Connection's reply18 Dec 2025, 13:18
Official
Dear Customer,
We acknowledge your feedback and would like to clarify our position regarding your request.
Hair extensions are classified as health and hygiene products, similar to items such as underwear. For this reason, hair extensions are strictly non-refundable and non-exchangeable once purchased. This policy is in place to protect all our customers and the integrity of our business, and it is app**** consistently without exception.
Our in-store footage confirms that the purchase was completed at 09:21 and that you returned at 09:31, after having left the store. During the time of purchase, you were given the opportunity to review and confirm the product before completing the transaction. The final selection was made by you, and sufficient time was available to ensure it met your requirements.
Cosmetic Connection acted fully within its rights and in accordance with its clearly communicated policies. We will not amend or make exceptions to this policy, as doing so would compromise health standards and fairness to other customers.
While we understand your dissatisfaction, responsibility for the product choice rests with the purchaser, and we do not accept blame for a decision made at the point of sale.
Our policies remain in place to safeguard both our customers and our company, and they will continue to be enforced accordingly.
Kind regards,
Cosmetic Connection
We acknowledge your feedback and would like to clarify our position regarding your request.
Hair extensions are classified as health and hygiene products, similar to items such as underwear. For this reason, hair extensions are strictly non-refundable and non-exchangeable once purchased. This policy is in place to protect all our customers and the integrity of our business, and it is app**** consistently without exception.
Our in-store footage confirms that the purchase was completed at 09:21 and that you returned at 09:31, after having left the store. During the time of purchase, you were given the opportunity to review and confirm the product before completing the transaction. The final selection was made by you, and sufficient time was available to ensure it met your requirements.
Cosmetic Connection acted fully within its rights and in accordance with its clearly communicated policies. We will not amend or make exceptions to this policy, as doing so would compromise health standards and fairness to other customers.
While we understand your dissatisfaction, responsibility for the product choice rests with the purchaser, and we do not accept blame for a decision made at the point of sale.
Our policies remain in place to safeguard both our customers and our company, and they will continue to be enforced accordingly.
Kind regards,
Cosmetic Connection