Terrible Delivery Policies and Poor Client Service

I really love this store and have been a faithful client for many years now. We had a store where I previously stayed but I moved to another city last year where there isn't a physical store anywhere close to me.

Hence, I have had to resort to making use of the online order option. Of the few times I have ordered, the delivery of my orders has become consistently slower. I am currently waiting 7 days for my order. They only dispatched my order to the courier after 3 days of me placing the order, even though the website promises a 24 hour dispatch time. 7 ENTIRE DAYS after paying R75 for delivery. I pay half of this at other business and I get my orders withing 3 business days.

To add insult to injury, emails and messages have gone unanswered. I am not receiving any communication from CosCon and the information I was able to get was only thanks to the courier company they use, I am tracking my order via THEIR site. They even **** to me on their own their Whatsapp by stating that the package is with the courier and that they are awaiting a waybill number, when actuality, the courier only collected the package at their warehouse 2 days later.

I think this company has so much potential to grow into a mega success but they need to figure out their online deliveries. It has to change. It's too expensive and it takes to long to get an order. In addition their client service is pitiful. Whoever is managing communication lines to clients need to be fired and replaced.

This will be the last order I place with them. I would rather go and pay Clicks and Dischem more money. At least I will have peace of mind that I will get my products in a timely fashion.