Really Bad Customer Service

I had a hard time login in, so I decided to call customer service. You're immediately led to the De Wet group which is weird & confusing as the Cosmetic Connection site says nothing about the De Wet group. So I hang up 1st time & dialled the number again only to get the same response.

I told the agent my problem & she connected me to the online department. The new agent had no idea how to help or assist me, her solutions didn't make any sense & the department she was working in was also very noisy.

I resolved to create a new account as I couldn't access my old one. Could you change the greeting so we know we've called into the right place & can you get agents who actually know what they are doing?