Misleading product information & preorder timelines

I initially placed my very first order on the 15th of March, a 500ml K****el treatment was apart of this order. I was allowed to checkout this specific item along with others. My order got delivered however without the K****el, I had to contact customer support for them to tell me that they are receiving a shipment in April & delivery will take place at the end of April. It’s May now, haven’t received an update in my order or any further communication.

Firstly why not state this in the product info on the web page? So customers can make an informed decision on this specific product, Secondly as a customer I had to follow up on a missing item in my order, further proving that the customer service is sub par, it wasn’t also stated how the K****el would be shipped to me, I assume an additional shipping fee but this was again not stated upfront and I’m sure they will not pay for shipping.

This order has proved to me that this company is not worth the hassle, would rather pay abit more and shop at clicks and dischem like a few other people stated in their reviews