Cosmetic connection Sterkspruit Main Road refuse to refund me

On 28th September 2020, I bought a instant honeyed ****** drink with lemon. The teast of the tea has an after teast that is unusual and the packaging is strange. I went to complain on the 1st October 2020, the management of the store said I should go complain to the suppliers not them as the product is not their and they refuse to refund me.