Bad service delivery

I’ve placed my order on the 4th Dec. The parcel was to be dropped off at a pargo pick up point, Clicks Brackenhurst. On the 6th Dec I received a text that the parcel is ready for collection at said pick-up point. I went to the store and they couldn’t find my parcel. They checked with Pargo and my parcel was traced in Bloemfontein. They promised to follow up to reroute the parcel. It still has not arrived.

On further follow up with cosmetic connection on the 11th Dec, they confirmed my parcel was delivered at the incorrect location and will advise once it has been rerouted to my pick-up point.

On the 18th Dec, I followed up with cosmetic connection and they said my parcel was scanned at my pick-up point and they need to confirm with them before they advise me to go collect. Not heard from them since then. On the 27th Dec, I did another follow and no replies came from them. Today, the 2nd Jan, did another follow up and not replies still. All their contact numbers refer you to a WhatsApp number which is useless as it is a robot that cannot give you proper feedback.

There’s a customer whose parcel was mixed with mine and they reached out to me regarding this saying they have also not received their parcel. Both of us are frustrated and no one is available to sort out delivery, yet we have made payments to cosmetic connection.