Terrible Customer Service

I went in for a Fitting on 11-09-2021, and paid in full for my products, at the fitting Rika advised that I would receive my goods by 17-09-2021, During the week after no feedback or update from her I messaged her asking for an update, she then advised that she is having issues with Customs and will try and deliver by 22-09-2021. I waited on the 22nd for my delivery and again, no update nor product was provided. Then I messaged her, and she advised that it was sent out on the 22nd and it will "definitely be delivered tomorrow" So I again said I would wait for 23-09-2021. Again on 23-09-2021 I did not receive any feedback and she ignored my messages and calls. eventually she answered the call and advised that the package will be delivered on the 24-09-2021, however this is a public holiday. I cancelled my plans and stayed home to wait for the delivery and still didn't receive anything, when I called for updates she was rude and unfriendly. I asked for a refund and she declined it. So then I am sitting without my product and without my money. She then only sent the delivery at 21h30 that night which is extremely dangerous when living in South Africa.

I understand that in every business there are aspects that the supplier cannot control, however it is ********* to not provide feedback to the customer and make the customer run after the supplier for updates and on top of that be rude and unhelpful.