Service?

The customer service at coronation seems to be getting worse by the day. I submitted an instruction for a new tax free investment account and I've been receiving emails from different consultants requesting documents that I have already submitted. Including documents that are not related to the instruction. Can you sort yourselves out! I feel like I'm talking to a brick wall everytime I redpond to your people. First you told me the instruction was cancelled when no mention of that was made to me earlier. Then you requested I resend the documents to complete the transaction which I did and then you responded with more emails and texts requesting the very same documents again. CORONATION THIS IS RIDICULOUS AND SERIOUSLY ANNOYING!!