Bad customer service, wrong responses to questions

I emailed Client Services on 21 Jan and asked a question about a new international investment, quoting my client number so they knew I was an existing investor. They then responded talking about my existing investment (retirement), and not the one I was actually querying about. This is weird since I only mentioned the new investment and not what I currently have. <br> <br> I then emailed Transact on the same day hoping that they would be more helpful. I still have not received a response. <br> <br> Today I emailed client services again, trying again to start the new investment, and again received a response on my existing investment (even though i didnt mention it) and not receiving any info on the investment I was actually enquiring about, except this time they managed to also spell my name wrong despite it being in my email signature and in the database they obviously looked up my current investment in.<br> <br> It seems the help desk does not read emails well so when they look up your client number and details they just respond to your questions on your current investments and not on the only one mentioned in your email! Coronation could definitely learn from Alan Gray.