AM
Angel M

1 reviews | Active since Feb 2014

06 May 2017, 15:00

Disgusting service

<p>I am very disappointed with the service we received from Corobrik in Olifantsfontein. We bought bricks on the 2nd of May and were told that delivery would be the next day on the 03rd, unfortunately they were only delivered yesterday and when the delivery guy arrived, he said the delivery fee is R540. Firstly, the guy who was assisting us with the purchase promised we would get a phone call confirming the delivery and the fee, no1 called and yesterday the delivery arrived and found my mother at home, we had no agreement yet they demanded charged R540 from my mother. It really is a shock that ur conditions of sale state the delivery fee is agreed upon by the purchaser and corobrik. Secondly, why does it cost so much to deliver from Olifantsfontein to Ivory Park? Ivory park is like 15 min away from Olifantsfontein. Corobrik is not transparent with its customers, this is the reason we weren't told the price upfront.. We would hv arranged our own transport at Half the ridiculous amount charged for delivery, they dont even answer their phones. I will never make use of ur services again.</p>

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Replies (1)
Corobrik
Corobrik's reply20 May 2025, 10:18
Official
Thank you for your feedback. We're sorry to hear about the frustration you experienced around the delivery process.We understand how important clear communication and transparency are, especially when it comes to delivery arrangements and fees. While our standard process is to confirm delivery costs with the customer before dispatch, we regret if this did not happen as expected in your case. Please note that delivery fees are calculated based on several factors, including distance and logistics, but they should always be communicated upfront and agreed upon.

We appreciate you bringing this to our attention and hope to restore your confidence in our service.

 Kind regards,
 The Corobrik Team