4 Months for a tailgate

Item: Cornright Motors
Rating: 1

Open Letter to BARLOWORLD CITY DEEP, Barloworld GM, Cornright Motors General Motors General Motors South Africa Opel Opel Marsh & McLennan Agency - New England Marsh Barloworld Motor Retail Good Day I have been without a car for almost three months awaiting a part to be imported. The worst part is that I have been getting different ETA’s every time I call. The body repairer (Cornright Motors) has no idea when I will get the part yet they ordered it and initially gave me an ...ETA of 1 May 2016 it is the beginning of June the part has not arrived. I initially called to find out when it would get delivered for repairs to start they gave me that date then midway into May I asked for a progress update only to find that they had not received the part. To make matters worse they seemed to not care so much that they made me chase after their supplier (Barloworld GM / BARLOWORLD CITY DEEP/ Barloworld Motor Retail) who when I called the person who placed the order Connie Nel he had no idea when the order was placed where it was or when it was put on a boat the only thing he told me was that it had been put on a boat to JHB (Because it showed up on the “system”). which he didn’t even question that an order placed on the 6th of April had not arrived by Mid May. To show how little he takes customer care or possibly me he didn’t even want to assist me in investigating the delay instead he gave me another number to go and investigate their incompetence. So I called that number to follow up when the part would arrive then they gave me another run around before putting me through to customer care where they could not pick up my order on the “system” Connie had been so adamant my order was on. Finally a case was logged which I was promised feedback it has been two weeks still silence. To make things worse the part that was ordered on 6 April 2016 promised for 1 May 2016 is now apparently might only get here on the 25th June 2016 (if that date doesn’t change again). I have no idea what either of these companies expect me to make it to work to earn the money they expect me to pay them with. My insurance company who directed me to Cornright motors who have shown no sense of urgency (BRANDHOUSE BEVERAGES (PTY) LTD - STAFF MOTOR SCHEME/Centriq Insurance Company Limited/ Paladin Underwriting Managers (Pty) Ltd/ Marsh (Pty) Ltd (Cape Town)) has completely removed themselves from the fold leaving me to fend for myself having taken the courtesy after just 1 month. P.S. Never buy an Opel the after sales parts are impossible to come by i have been paying instalments and insurance premiums on a car i haven't seen in 3 months because their customer care is pathetic. It's a beautiful car but it isn't worth the stress dear reader.

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