Wifi Reconnection

Good day Kabir or anyone that can be pro-active and assist with this Reference # ISP *** - No WiFi access Yesterday Vuma was working in our area and we had no connection until late afternoon. I live in Malanshof in a complex where every unit has Vumatel Fibre. All my neighbours were reconnected yesterday except me. They are with other service providers e.g Vox. I called last night and was given the above reference number - we did troubleshooting and up until now I am still not connected. I have called 3 times already and I will not accept the feedback I am getting. I have been advised that Vuma is doing maintenance and it may take up till tomorrow to be reconnected. My question is, why am I the only one who is not back on when everyone around me using Vuma fibre is back on???? Please make this make sense,. We have a Malanshof what app group and all members on that group who use Vuma fibre are back on. The only issue is that it can be slow sometimes and a few glitches but they have connection and i'm the only one who doesnt. I work from home. I moved meetings yesterday to today but im still not connected, I have deadlines to meet. Everything in my house is connected to wifi. I have a child writting exams and she needs to study and research but we dont have wifi. Please attend to this urgently and get a technician to come out her and have a look at what the problem could be. The last time i was out for 3 days when i mentioned that it could be the box that was faulty but was met with trouble shooting process for 3 days, before you sent out a technician and only to find that IT Was was my box that had a problem , like i originally suspected. It woud make sense if everyne in the complex and around Malanshof was still off. I pay everymonth , before the payment is due. I have never skipped a month and i will not accept that response. Kindly attend to this matter urgently. MY NUMBER IS *** Regards Dumsile Ntimba