Very bad service received

We recently made a booking at Coral Point in Sibaya Durban and we really had a very bad experience with my family, The property was really nice but its poorly managed most facilities are not working and the Host was very useless and with very bad attitude. We booked over for two nights but our second night was a nightmare, we had to stay in the dark due to electrical faults and which was never attended to with agency and the Host / Mo Mwatumu kept referring us to security for every problems we were having and the security guards couldn’t assist us either. Pool was dirty and they were sending security to clean the pool, the Barbecue gas stove were also not working, the drainage in the bathrooms have a merger problem when taking a shower water does not go through the drain instead it goes all over the house, the beds had parasites insects and which made us so uncomfortable.