PJ
P J

1 reviews | Active since Dec 2020

16 Dec 2020, 22:30

Absolutely disgusted in Corel Divers

Absolutely disgusted in Corel Divers Today 16 December 2020 was by far the most shocking experience ever as a loyal repeat customer to Coral Divers at Sodwana Bay Kwa Zulu Natal South Africa.

Supporting there operation for more than a decade, spending my hard earned money every December holiday with this dive operator for which I had the utmost respected and trust. They always treated me well and made me felt valued.

But all that change today when a manager approached us upon arrival at the restaurant table and asked if we have our identification arm bands with us. No we answered and ask what is this for? The manager then advised that only accommodation guest now receive these arm bands and outside guest can no longer be served at this establishment at all. So I said to the manager that I have been supporting this establishment for over a decade now, is this the way to treat long standing repeat clients? O well he said this is the way it is. My brother then said but we are here to make use of there dive charter on which the manager responded then we can also qualify for the identification arm bands. We said fine then bring us the arm bands. The manager went of and arrive sometime later with another individual now with a revolting attitude stating that due to capacity issues can they not accommodate us in any way further we are not welcome. Seriously I responded there is hardly any guest the place is empty and the Sodwana bay nature park camp sites are also 99% empty so what’s with the capacity issue it makes no sense and it’s utter BS!. These tourist destinations has just gone through months of no business due to Covid lockdown and can surely not be so picky with business in these tough economic times. I have never seen Sodwana bay camp sites and Coral Divers as empty as it is over this time in all the years coming here. So anyway we got up and told these to Coral Diver employees to shuve there business where the sun does not shine we will gladly spend our hard earned money with another deserving dive operator and left, the fact of the matter is these people show no gratitude towards there past clients and forget that we there loyal retuning clients over the years has help them to be where there business are today. This is an absolute insult. But the weel turns they must just know it. Ungrateful basterds.

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Replies (2)
Coral Divers
Coral Divers's reply17 Dec 2020, 13:50
Official
Please note that in light of The President's address, we have had to restrict access to the Coral Divers facilities to our inhouse guests only. This is to ensure that we adhere to protocols as laid out by the Government & the iSimangaliso Wetland Park over which we have no control. 
Coral Divers
Coral Divers's reply17 Dec 2020, 13:57
Official
Dear Philip, our staff tried politely to explain that it is not that we do not wish for your business, but we have no choice in this matter. We appreciate you diving with us, but we cannot extend the use of our facilities to ANYONE who is not staying with us. This is by order of the park authority.