INCORRECT AMOUNT CAPTURED AGAIN!!!!

Once agent FLEMIX as out done them self, either you and your staff needs to re trained in the departments that they have been located to, clearly they are UNABLE TO READ , RESPOND AND CAPURE INFORMATION CORRECTLY. On the 22/10/2014 JOHNATHAN AUKETT had arranged a debit order for R150 pd over 4 months up until Jan 2015 thereafter MY expense will be looked at and be increased , email's was sent to confirm if an increase can be done as of the 28 Feb 2015 , emails were sent and still no response up until today for confirmation was sent to a Zant? Van Der Merwe, SIWE GOLA, Nicollette Gouws, I had called on the 29/01/2015 for an outcome and was advised by SIWE GOLA, that an arrangement was set for the amount of R200 for 29/01 ***, HOW CAN AN ARRANGEMENT BE TAKEN WITH NO CONFIRMATION RECIVED FORM URSELFS AS THE REQUEST WAS TO BE SET FOR MONTH OF FEBRUARY 2015, INCORRECT AMOUNT FOR JANUARY GOING AGAINTS JOHNATHAN AUKETT arrangement, CLEARLY YOUR COMPANT IS UP TO S**** AND US THE CLIENTS WHO ARE WILLING TO PAY OFF OUR DEBIT ARE BEING ****** - SIMPLE QUESTION CAN NOT BE ANSWERED - CALLS BEINGPLACED ON HOLD AND THE MUTE BUTTON BEING USED CONINUESLY STATING THAT THE LINE IS BAD-- PLEASE TAK