giving me bad attitude for querrying my money

Hi <br> <br> I requested a settlement a week before the 25th of September and nothing came through, 4 days later I called in again requesting the same but this time I threw a tantrum on the phone and the consultant then asked me to send an email to their manager who would then in turn forward me the letter but then I requested that they stop their debit order as I would pay in full the day I get the settlement figure and again the consultant spoke to her manager (Zante) and confirmed. I then sent the email to Zante and in the email I reminded her to send me the settlement letter and also stop the debit order. But they still debited my account and now Zante is giving me grief when Im asking her to refund the money into my account. I feel like im being bul**** by Zante because she threatend not to pay back my MONEY THEY TOOK FROM ACCOUNT. <br> I have sent over 10 emails to no avail.